Solutions · Website chat
Website chat that books athlete assessments
Plyo's website chat answers parent questions and books athlete assessments through your gym's GoHighLevel calendar. It collects the parent's mobile number to book, then sends confirmations and reminders by text. Answers come from your approved gym profile, and bookings require a returned appointment record.
Answer the question that brought the parent to chat
A website visitor may understand that you offer performance training but still need to know whether an assessment fits their athlete. Chat should help with that decision. Plyo names your gym and introduces itself as its virtual assistant in every first message. It answers the parent's actual question first, using information the owner has reviewed and approved.
For fictional Northstar Performance, a parent might write, 'Is the assessment suitable for Maya? She plays volleyball.' The next step depends on the approved eligibility information and any useful detail still needed, such as age. Plyo asks one useful question at a time. It does not make the parent complete a qualification checklist before getting a relevant answer.
Make the move from chat to text clear
The chat collects the parent's mobile number to book. Confirmations and reminders then go by text. That transition is central to the experience: a parent starts on the gym website, discusses the assessment and supplies a mobile number for the appointment communication. Explain that purpose clearly when reviewing how the booking conversation should work.
The contact is the parent's mobile number. Keep your booking discussion focused on the adult arranging the visit, while using the athlete's name, age and sport once shared. A sample explanation for Northstar Performance is, 'What is your mobile number for booking? Your assessment confirmation and reminders will come by text.' Review the actual exchange during your demo.
Use approved answers even when the chat sits on your site
Website chat uses the same approved gym information as SMS. Plyo answers from the gym profile the owner approves during a short setup conversation. The profile includes the offer, price, eligibility, duration, location, preparation instructions, hours and follow-up policy. Unverified website text does not become an answer.
Before introducing chat, compare your current assessment offer with the information parents see on the site. Resolve differences so the parent is not reading about one visit and asking about another. Plyo supports free assessments, trials and paid assessments. A paid assessment uses your gym's existing payment process, and Plyo never claims payment it cannot verify.
Judge booking by the calendar result
Collecting a mobile number is not the same as booking an assessment. A parent still needs a time that can be confirmed. Plyo reads live availability from your GoHighLevel calendar and rechecks the selected slot right before booking. It says 'booked' only after the calendar returns an appointment record. Keep those stages distinct when reviewing the website experience.
If a time is taken while the parent is deciding, Plyo says so and offers the next open times. A calendar timeout never causes a second appointment. Include a contested slot in your evaluation of the chat flow. The useful question is whether the parent leaves with an accurate next step, even when the first choice cannot be booked.
Carry the appointment conversation into text
For appointments Plyo books, confirmations and reminders follow the owner-approved schedule. The parent's mobile number connects that communication to the website booking. Review contact windows alongside the reminder plan. Plyo respects contact windows and honors opt-outs immediately.
After booking, the parent may ask a preparation question or need another time. Plyo answers from approved gym information and protects the original appointment until a replacement time is confirmed. Cancellation is confirmed only after a verified status. Evaluate this later part of the journey as well as the opening chat; the assessment still needs to fit the family's plans.
Include a human request in your website review
A visitor may prefer to speak with the gym before committing to a visit. When a parent asks for a person, Plyo acknowledges the request, alerts the escalation contact by private text and waits for an explicit hand-back. Staff replies in GoHighLevel also make Plyo step back. Choose that escalation contact before relying on chat to handle new inquiries.
Walk through the experience with a question about eligibility, a question about preparation and a request to book. Check that the parent's mobile is collected and that the appointment is verified before confirmation. Text Plyo for a demonstration by text and a call with the team, then use these scenarios to discuss your gym's website chat setup.
Frequently asked questions
Can a parent book in chat without a mobile number?
No. Website chat collects the parent's mobile number to book. Confirmations and reminders go by text, so parents can refer to the appointment after leaving your site.
Does the widget book directly from live availability?
Plyo reads live GoHighLevel calendar availability and rechecks the slot right before booking. It confirms only after the calendar returns an appointment record. Collecting contact information or agreeing on a time is not itself a confirmed booking.
Do we need GoHighLevel for website chat?
Yes. Plyo requires GoHighLevel and is installed as a GoHighLevel Marketplace app. Your website can be the starting point for the parent conversation, while the appointment uses the gym's GoHighLevel calendar.
Will the assistant pretend to be our front desk employee?
No. Plyo names your gym and introduces itself as its virtual assistant in every first message. It uses the athlete details the parent shares and provides a human handoff when the parent asks for a person.
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Last reviewed 2026-10-17.